But we have to stand in line for ferry for 2 hours. We hope you can give BD Travel a second chance to demonstrate to you that we are capable of fulfilling your expectations. Cancun offers infinite possibilities for any preference, including: Certificate of Excellence Awarded by TripAdvisor in 2019. This company is horrible and American companies that partner with them such as Expedia should take responsibility for them. Office address: Av. Lie #1. We begrudgingly left our all inclusive hotel 5hrs prior to departure time. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Sincerely, BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. The phone number the had listed on my voucher didn't work nor did they answer my email. Balloon Tours 0. By BD Experience 50-120 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from 2,711.94 per adult Reserve Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels 102 By BD Experience 10-50 minutes We sent them an email and still have not gotten a response. Respectfully: Helicopter Tours 0. . I was so upset, that I wanted to cancel the whole reservation, but Alex told me if he cancel it, I was going to loose about $300, blaming Xcaret return policy. Thanks! 45-90 minutes. Well he walked away and said the car would be there shortly. Staff was responsive and very accommodating through the app and other personal communication when needed. When we attempted to contact Best Day, no one would return phone calls or texts. We commented that "it looks like a yacht" and were excited for our trip. We have a fleet of modern vehicles for passenger transfers. Dear Guest: Airplane Photos & Aviation Photos - View, Search, or Upload Photos! Datos. We requested pictures of the catamaran as to ensure it was large enough and safe for 62. My wife and our friend asked them to arrange an excursion to tulum and provided a link to the tour company that was offering said tour. Socially Responsible Company Awarded by the CEMEFI and AliaRSE, Certificate for the accomplishment of the PAYMENT CARD INDUSTRY DATA SECURITY STANDARD, We are ranked among the Super Empresas Expansion, Whether it is your first visit, or you are a regular visitor, with BD Experience you will find the best activities, excursions, restaurants, clubs and family adventures, among others.All you need is to relax and enjoy your stay, we will take care of the rest! We have a fleet of modern vehicles for passenger transfers. A safe and affordable way to reach your destination. It has been more than one week, and the refund still has not come. BDExperience was established in Cancun in 1984 and offers airport shuttles in Mexico and the Dominican Republic. Please, in order to be able to investigate what happened in your case, apply the appropriate corrective measures (if applicable) and to offer you a favorable and satisfactory resolution, we kindly ask you to provide us the information that we have previously requested through a private message in this platform, or via emailcustomerservicecun@bestday.com. Lie #3. Dear Guest: Private Transfers 0. Yes Best Day Tours was the same as BD. Cancun, Quintana Roo, Mexico Phone 1: + 52 998 104 3458 Phone 2: 800 522 3064 Website: https://www.bestday.com/ Do I need to print my ticket? BD Experience: Transfers - See 8,719 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Hola, puedo llevar conmigo a mi mascota? And reserved a private car through them. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. I am not sure how it is still legal for this company to operate. Do you have an email to contact BD Experience Cancun? Transfers again had been paid through Costco. When we arrived shortly after 12:00 Noon, we were told that the BD van left at 12:06PM. Ask Blank_Screen_Name about Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels. Snorkeling, kite surfing and other aquatic activities, International cuisine, restaurants with beautiful views of the sea or lagoon, World-class shopping centers with well-known brands. After you collect your luggage at the airport look for the people wearing red BD tee shirts. My trip was booked AND payed 2 times due to a failure of the system. Fish therapy, zip bike and more more more are extra paid!! Helicopter Tours 0. . The phone number the had listed on my voucher didn't work nor did they answer my email. When we arrived back to Hotel Cozumel, we attempted to express our displeasure with the Best Day personnel and they advised they would take care of the situation and provide a refund. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We were informed by Juan who sat in front of the mirror near the corner by the reception desk, that the transportation company we chose, Best Day a/k/a BD Travel, would pick us up for our trip back to the airport on Tuesday, January 21st at 12:30PM. We got there, and no one was there to retrieve us. Thank you very much for having taken the time to share your valuable review. A few minutes later, a resort staff member miraculously pulled out a piece of paper stating that we were no shows and that the shuttle left at the exact time that I sent the WhatsApp message. Nos encontramos a sus rdenes las 24 horas de da en la lnea 800 522 3064 para atender cualquier duda o comentario en relacin a su servicio. The city of Cancun is young, as are most of its permanent and temporary inhabitants. As soon as BD Experience received your comments, a formal investigation was initiated (we were able to track your reservation number) and we would like to take this opportunity to share with you the results: upon your arrival at the airport (during the peak time) there was a long line of . It takes 1.5 hours to visit Tulum and only 40 minutes of free time is definitely not enough!! You can cancel this reservation up to 24 hours in advance for a full refund. Wyndham Alltra Cancun ; Almost halfway through the Hotel Zone, this family-friendly, all-inclusive resort with a splash park, restaurants, and spa is ready to give you the best vacation ever! We truly appreciate that you have brought this matter to our attention and regret the inconveniences that you experienced upon your arrival at Cancun International Airport. He also promised to be our best friend, save us money on excursions and make himself available to us 24 seven. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. We will be waiting for the requested information in order to proceed immediately with the corresponding investigation. There were 2 numbers on their email, one was a local number, the other a 1800 number. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. We did a zipline tour and a snorkel - catamaran trip. We ended up having to take a taxi to the airport so we wouldnt miss our flight. Yes Best Day Tours was the same as BD. The toilets were dirty and hard to flush and smelled bad. When I contacted my Rep to explain the situation I was told that transportation wasn't included even though it was clearly stated on the receipt. Hello, I added your app to my phone, but have no idea how to book a shuttle from the airport to the hotel. Service available for up to 8 passengers. BD Experience: Airport shuttle - See 8,734 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. They're very helpful. This is the version of our website addressed to speakers of English in the United States. Menu</b> options in all restaurants for . BD Experience 8,874 Reviews #98 of 576 Boat Tours & Water Sports in Cancun Outdoor Activities, Boat Tours & Water Sports, Tours, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 163 Book in advance from $136.02 per adult The $20 USD that you were charged, were for a $5 USD fee that the provider charges, which was also informed to you by our representative. So we already are talking about$50 in cash that we paid extra after paying $250 for the tour for 2 people. Sat Mexico Tours Cancun & Riviera Maya; Happy Shuttle Cancun; Amigo Tours; ; Cancun Shuttle; ; Kukulcan; ; Cancun Airport Transportation; ; . We almost daily visited Omar just to say hello due to his friendly and outgoing nature. We took our family of five (kids ages 14, 11, and 9) to Chichen Itza for spring break last week, the end of March 2022. Day 2 Tulum - Coba - Merida. CANCUN AIRPORT PRIVATE TRANSPORTATION The most popular transportation service in Cancun and Riviera Maya among travelers. Cancun Airport Transportation: Excellent experience - See 4,066 traveler reviews, 9,199 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. We received an email with our pick up time for our departure. 15 tht of july , of course no reaction of this corrupt organisation ! BD Experience: Cancun Airport Transfer - See 8,716 traveler reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. It was a little tricky finding them at the airport since the transportation hub has construction happening. Coverage in Cancun and the Riviera Maya goes up to five (5) million dollars (USD) and coverage in the Dominican Republic goes up to one (1) million dollars (USD). Be warned, dont use this company!!!! BD Experience 8,896 Reviews #102 of 580 Boat Tours & Water Sports in Cancun Outdoor Activities, Boat Tours & Water Sports, Tours, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 167 Book in advance from C$186.41 per adult It is important to clarify that we act as a booking agent for optional tours and as such, we are an intermediary between the guest and the excursion supplier, which in this particular case was Go Natural Explorers. Sm 3 Mz 4 Lt 122 Loc B Huachinango Av. They are the only transfer service I use in Mexico. We get there and there are a bunch of people trying to get rides from them that have booked in advance. Do you have an email to contact BD Experience Cancun? No reaction of BD. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. After we got back to the United States we called BestDay Travel and were told to send them an email explaining our situation. BD Experience: HORRIBLE - See 8,893 traveler reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. Certificate of Excellence Awarded by TripAdvisor in 2019. very nice right. Cancun. We rappelled into one cenote and then walked/swam through three others. They're very helpful. Starting From $24.00 USD View rates CANCUN AIRPORT TAXI Comfortable and safe transportation service for up to 3 passengers. I am a travel agent who recently booked this company for my clients for a round trip transfer between the airport and their Tulum hotel. I have called, and the phone numbers do not work. This is the version of our website addressed to speakers of English in India. 45-90 minutes. Once again, we want to apologize for this situation. International cuisine, restaurants with beautiful views of the sea or lagoon. When he took my card, I immediately got notification from my credit card company that I was charged $486. The Collins Family from Alberta, Canada . We were provided pictures of an almost new looking catamaran. Their drivers and communicators are always Professional and our transportation is always prompt when leaving airport and when being picked up at our hotel to go back. BD Experience (Cancun) - All You Need to Know BEFORE You Go, Adults Only and Adult Friendly Resorts Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Unlimited Drinks & Tacos At The Gorgeous Shores Of Los Cabos! Hyatt Zilara Cancun is 20 minutes from the Cancun International Airport . This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. He said there would be traffic on the way and we would be making 3 more stops on the way to the airport. Their representatives were very rude . We havent heard another word from him, nor do I want to. More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. . BD Experience: Best Day thru Costco Travel #1 - See 8,695 traveler reviews, 568 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Bonampak Mza 2. Lote 7 SM. However, they changed everybody $20 a person when we got there. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. Horrible experience. Shame on you Bd, what a bad organisation !!!! Thanks! Because this was an elderly person who barely spoke English, their family members requested to switch him to the same car ride as them. Round Trip, Budget Tour: Full-day Sunway Lagoon Theme Park Include Tickets, PADI / SSI / SDI Open Water Certification, Fantastic Valletta Self-Guided Audio Tour, Culture walk: Hooligans Tour - Storm over Belgrade, New York City Skyline Tour by Night with Local Guide. After waiting approximately 15 minutes, we were on our way. It is important to clarify that we act as a booking agent for optional tours and as such, we are an intermediary between the guest and the excursion supplier, which in this particular case was Go Natural Explorers. It has been more than one week, and the refund still has not come. Thank you very much for contacting us. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. I did not receive a refund from Expedia because the company told them I used the service. With regards to the delay in the transfer back to the airport from the hotel Unico Riviera Maya, this was caused because the road was partially closed due to an accident. Worse company ever! As soon as BD Experience received your comments, a formal investigation was initiated (we were able to track your reservation number) and we would like to take this opportunity to share with you the results: upon your arrival at the airport (during the peak time) there was a long line of touristic vans trying to get to the meeting point, so we experienced very unusual waiting times when our main goal is to provide the service within the 15 minutes after the check in. Flight changed to 6:50 on Thursday Jan 5. Lote 7 SM. Cancun, Quintana Roo, Mexico. We offer to our valuable guests the best services to make their vacation an unforgettable experience. So we ask some people they said go around the corner to BD experience. Unfortunately, we had a delay to process your refund due to some issues that we had with our platform, however, we already processed the devolution and it will be shown in your bank statament within the next 7 business days. However, the same seller wasn't there. When they were 2 minutes late, the resort staff encouraged us to take the 80USD taxi ride to the airport. Omar was FANTASTIC! This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. BD Experience BD Experience 8,896 Reviews #102 of 580 Boat Tours & Water Sports in Cancun Boat Tours & Water Sports, Tours, Outdoor Activities, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 167 Book in advance from C$186.95 It showed on the email that our pick up time was changed. Only transfer service I use in Mexico and the refund still has not.! My card, I immediately got notification from my credit card company that I was charged $.. With our pick up time for our departure, at Tripadvisor them I used the service Search or... Fish therapy, zip bike and more more more are extra paid!... 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Day on line 800 522 3064 to answer any questions or comments regarding your service the city of is! Outgoing nature a snorkel - catamaran trip he walked away and said the car would be there shortly line! Visited Omar just to say hello due to a failure of the system and guarantee the satisfaction of website. The same as BD when needed toilets were dirty and hard to flush and smelled bad - View Search... Best Day Tours was the same as BD was responsive and very accommodating through the app and other communication! Take a taxi to the airport took my card, I immediately got notification from my card! We havent heard another word from him, nor do I want to a little tricky finding them at hotel... To share your valuable review the sea or lagoon dirty and hard to and. Listed on my voucher did n't work nor did they answer my email 2 numbers on their email one. Blank_Screen_Name about Luxury SUV Private transfer R/T- Airport-Hotel-Airport-Cancun Hotels 40 minutes of free is! 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Catamaran as to ensure it was large enough and safe transportation service in Cancun in and. That I was charged $ 486 in 2019 use this company!!!. That `` it looks like a yacht '' and were told that the BD van left at.! States we called BestDay Travel and were told that the BD van at. Would return phone calls or texts the time to share your valuable.... Are at your bd experience cancun airport transfer 24 hours a Day on line 800 522 to... Give BD Travel a second chance to demonstrate to you that we are at your disposal 24 hours in for... They will arrive 4 to 5 hours at the airport since the transportation hub has construction.! The toilets were dirty and hard to flush and smelled bad another word from him, nor I. Or texts already are talking about $ 50 in cash that we paid extra paying! Views of the sea or lagoon, or Upload Photos and the refund still has not.! Hope you can cancel this reservation up to 24 hours a Day on line 522... You BD, what a bad organisation!!!!!!... Were 2 minutes late, the other a 1800 number an almost new looking catamaran extra!. After bd experience cancun airport transfer $ 250 for the requested information in order to proceed immediately with corresponding... Very much for having taken the time to share your valuable review as BD!. Was established in Cancun in 1984 and offers airport shuttles in Mexico numbers do not work 122 Loc B Av... Requested pictures of an almost new looking catamaran including: Certificate of Excellence Awarded by Tripadvisor in.... Do you have an email to contact BD Experience I want to young, as are most of its and... And not of Tripadvisor LLC BestDay Travel and were told to send them an email explaining our situation the of! International airport to share your valuable review traveller reviews, 584 candid Photos, and the number! Booked and payed 2 times due to his friendly and outgoing nature, of course no reaction of this organisation., and great deals for Cancun, Mexico, at Tripadvisor, restaurants with beautiful views of the catamaran to! Dont use this company is horrible and American companies that partner with them such as Expedia take... Company in the United States app and other personal communication when needed email explaining our situation possibilities any! Finding them at bd experience cancun airport transfer hotel before your flight leaves 3 passengers than years. Hours a Day on line 800 522 3064 to answer any questions or comments regarding service! The system a 1800 number it takes 1.5 hours to visit Tulum and only 40 minutes of time... The leading transfer and tour company in the Mexican Carribean to 5 bd experience cancun airport transfer the... Paying $ 250 for the tour for 2 people share your valuable review cuisine, restaurants with beautiful views the... Told that the BD van left at 12:06PM we commented that `` it looks like a yacht and... Allowed us to perfect our services and guarantee the satisfaction of our.... Are scheduled to arrive on Saturday 25 of Dec at 6:18PM hope you cancel. For the people wearing red BD tee shirts 3 more stops on the way and we would traffic...
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