Ebony, Brush the hair with a wig brush to remove all tangles and loosen dirt. On our website there is a policy and guidelines that were not followed to protect this package since **************** Packages are not insured, please see details below. I ordered a few pieces to take on a trip over a month in advanced. Ebonyline.com's modification & cancellation policies. Tracking Number(s): 61290988116522405530 I have emailed proof that this was requested several times and proof that I called several times before the order was shipped as well but was ignored. Desiree is so awesome!! Once the investigation has been closed, your options would be the following.1. Everyone's 100% correct with what they are stating about the shipping. usps or fedex tracking number? They did ask if I still wanted to keep the order and I told them I would give them about another day or two and if it hasnt shipped Ill call back and cancel. We deeply apologize once again for any misunderstanding . Once again we do apologize for any misunderstanding. The customer service rep named Desiree replied back to me fast stating one of the wigs were out of Stock. Copyright 2000-present Ebonyline.com. I appreciate that! I placed an order on March 2 and my event is this friday. A full-refund for your lost/stolen packageWe thank you for your cooperation! We look forward to hearing from you again! Thank you for being our valued customer! I am sending the package back today at my expense. TRIED TO CONTACT COMPANY BUT NO ANSWER EMAILED NO ANSWER WOULD LIKE A FULL REFUND. I love this set. Skip to the beginning of the images gallery. Life isn't perfect, but your hair can be. COLOR SHOWN : 3DRFF CAJUN SPICE,DRF4/VANILLA CARAMELMATERIAL : Synthetic HairTYPE : 13X6 Lace Frontal WigLENGTH : 28"HEAT SAFE : YesDESCRIPTION : Life isnt perfect, but your hair can be.Lacefront Perfect Hairline is your most natural-looking wig yet.Featuring a fully hand-tied 13 x 6 frontal and pre-plucked strands, this unit offers you that picture perfect hairline youve been looking for.Designed ready-to-wear and easy-to-style, all you have to do is cut the lace. I also ordered on the 28th of Feb 2020 and have yet to receive a tracking number. If I EVER have an issue, they are always prompt to reply and make me happy with whatever I need! When I contacted the vendor the first time I was told that they had to wait 15 days before they could submit a claim which baffled me because I am telling them their is an issue. I work three jobs $110 is a lot of money, I have not received my product and desire a refund. There still has not been any accountability on their part, for false advertisement in the color of the product, and are very flippant about it! I keep emailing and I keep getting excuses. I've had to change a couple wig orders before they were sent off and Ebonyline was right on it. An Outre Synthetic Melted Hairline Deluxe Wide Lace Part, Order No. I will never and I mean NEVER order from this website ever again. Can wait to get this order and make another one lol. Once again we do apologize for any misunderstanding. Customer Support Team. For the best experience on our site, be sure to turn on Javascript in your browser. Enter: Order Number, Invoice Number, or PO Number, How to Create a Microsoft Word Label Template, 5 Best Label Design & Printing Software Platforms, Using Sticker Paper With Your Cutting Machine, Creating Nutrition Fact Labels for Your Products. We are so glad Daejonna could assist you, thank you for your feedback! This wig was every thing I expected and more. JavaScript seems to be disabled in your browser. not black!!! No in the automatic tracker box to check the real-time delivery status of your worldwide parcel, orders, COD consignments, container, freight, transport, transportation, shipping, vans, trucks, express cargo and shipments online. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. We did fully inform all customers: I'm so excited to try my new wig! Amazing customer service. I paid through paypal so Monday morning I will be going through the necessary channels to receive a full refund. After reading the reviews I see that it is the same regurgitated jargon from the website about them shipping 80 percent of items within 24 hours and I highly doubt this is a black owned business. To find more information about reviews and trust on Sitejabber.com please visit. I placed an order on 12/12/22 on ebonyline.com I was supposed to get the package 12/22/22 and I contacted ***** and they told me they are backed up and I had to reach out to the supplier and I em reached out to them and they told me that they are unable to give me a refund. I so wish I would have read the reviews before I ordered. Thank you "Desiree" for your timely response/reply! Customer Support Team. It arrived quicker than I imagined. Click the "Create an Account" button and fill out the information. I've emailed the company twice asking when I can expect to get my item and got no reply. Placed an order (order #*******) on 11/29/22 for a total of $71.36. In this case, you will receive your refund minus 4% of your order as PayPal charges us a 4% fee for the reversal to pay back to your account. Je'Na Brandt,We are sorry for any misunderstanding, Per our last conversation, We can not change your shipping address once your order has been shipped, We encouraged you to download the fedex app so that you can make the arrangements to have you package held at a pick up location. Unfortunately you will have to follow the policy. Wait a few minutes then rinse. Update: Called Monday after waiting two weeks, I was told my order was being shipped that day, I was also told that last week. I placed my order on February 17, I had to receive it in 3 to 8 business days but I did not receive it. I started buying wigs online from this website a few years ago and haven't turned back. JavaScript seems to be disabled in your browser. However, some items must be ordered from our manufacturers and this process may take around 5 to 7 business days. Rinse & apply conditioner in a downward motion. ******* It is so fabulous! Certified Mail 9407 3000 0000 0000 0000 00. never have i ever done that before on any other website, Hi,
my order seems not be processing due to this. Anyone can write a Trustpilot review. International Association of Better Business Bureaus. Click the "Add to Cart" button to proceed to checkout. Orders and Returns - Ebonyline.com Cart Lace Wigs Wigs Half Wigs Remy Hair Weaves Braids Hair Pieces Hair Care Products Cosmetics Tools Accessories Sale & Special Brands Home Order Information Orders and Returns Order Information Order ID Billing Last Name Find Order By Email I had a problem with my order on the 21 of February.I contacted Ebony email stating how I did not receive any shipping updates. Policy is listed on the website, you are able to return at your expenseminus restocking fees. Thanks Hector! No in the automatic tracker box to check the real-time delivery status of your worldwide parcel, orders, COD consignments, container, freight, transport, transportation, shipping, vans, trucks, express cargo and shipments online. Let your wig sit for a few minutes in a bowl filled with water and capful of shampoo. Modification & cancellation policies rating: Yes, Ebonyline.com does allow order changes & cancellations. Great selection and excellent customer service. The store will not work correctly in the case when cookies are disabled. When you need it fast, This is the place! Leave this blank if you'd like to publish your review anonymously. Thank you for helping a girl feel beautiful again after hair loss. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Rinse with hair conditioner and apply cream rinse or wet-look spray as desired. Now, Ebonyline is telling me directly that the dispute was denied because they don't refund lots of stolen packages and refused to contact FEDEX. Thank you so much ebonyline for having such an amazing selection of wigs that most wig sites don't. I've ordered many times from them and haven't had an issue. Besides I have no guarantee I will receive the other item.\r\nUnprofessional, rude, careless, unethical, a disgrace of a \"company\" (especially that Dae I was in touch with on the chat). How do I cancel with Ebonyline.com? Find answers to the most common questions and access to our customer service team. You were emailed the authorization two days ago . The selection of cute wigs is wonderful! BBB Business Profiles generally cover a three-year reporting period. I immediately contacted ***** who told me they would initiate a tracing/investigation of my package once a missing package investigation was initiated by Ebonyline. Thank you. This will be my LAST TIME ordering from this company!!! Order #******* We thank you for sharing this positive feedback! Tonessa, We are glad our customer representative Michelle was able to assist you. May 6,2022 After sending them a screen shot of their website they continued to dispute my claim and was very flippant about it. LaLa McArthur,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Once again we do apologize for any misunderstanding. The order preparation may take as early as one day or up to 7 business days. Angie Webber,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. www.ebonyline.com currently provides more than 10,000 items of beauty and general merchandise. For the best experience on our site, be sure to turn on Javascript in your browser. i find this very weird. I also love that if you have any questions they have a chat with someone who answers your questions right away that makes a customer feel appreciated and like they actually matter. We look forward to have you here as a valued customer! for more information. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. They need to be closed DOWN!!!!! View the, Yes. Otherwise, you can choose a neighbours house or other safe place todivert your parcel. Customer Support Team. Vontella, Did your friends or family notice a difference when you used ebonyonline products? So check out Hector and the others at ebonyline! Will definitely be purchasing again in the future! So I went back to the website to see that the rest of my order isnt in stock neither. I ordered the same items from Sams Beauty (the company I normally buy my items from) and they shipped it out the next day.Im not sure whats going on with Ebonylines shipping department but many people are complaining about not getting their orders shipped including me. I ordered two spiral wigs back in November and was billed for them on my credit card on the 19th of November. DO NOT buy here, else you will be waiting until the world ends. Today I emailed as I made a mistake on my order and DAEJONNA D got back to me quickly to fix the issue. Sale price. Once again we do apologize for any misunderstanding. Once again we do apologize for any misunderstanding. Moderate content, respond to reviews, and promote offers. Find answers to popular questions about our company and products. Chrissy Monaee,Thank you so much for taking the time to give us your positive feedback, we are here to assist you. Customer Support Team, Placed an order and still no shipment! Since the beginning of beauty and general merchandise businesses in 2000, we have built very reliable and satisfactory relationships with customers. I placed my order along other items and recieved an email that my order was successful and tracking information would be coming. No I have not had any negative issues ordering from EbonyLine. I am at the mercy of whether I will receive a proper refund. you are provided. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. We have been in the beauty and general merchandise business for over 15 years! I was told that my order just went to the warehouse today to be processed but there is no guarantee that it will ship today. Copyright 2000-present Ebonyline.com. Other than that, Ive received excellent customer service, especially from Desiree. I have no answer but I was wondering too! Outres 13X6 Dominica the short version 16" #wigreview #wiginstall #ebonyline #wigs. The absolute WORST customer service imaginable. We do apologize for those delays with the carrier . Because of the service and selections, Ebonyline is the first site I check and I highly recommend to everyone who asks where I get my hair from. Ebonyline.com Reviews | Read Customer Service Reviews of www.ebonyline.com | 2 of 98 Beauty & Well-being Hair Care & Styling Hair Product Store Ebonyline.com Ebonyline.com Reviews 2,106 Excellent 4.5 VERIFIED COMPANY www.ebonyline.com Visit this website AC Angela Ciampa 2 reviews US Dec 12, 2022 Customer Service was quick & helpful Save my name, email, and website in this browser for the next time I comment. We apologize for any misinformation however there is a protocol that is followed with the carrier as well as for claims. who should be reaching out to would be us with those details or your bank. DAEJONNA D at Ebonyline was absolutely wonderful Are the products from ebonyonline really worth the money? Thank you Diana In customer service for helping me find a great place to review your company! Please review the Policy on the link below. After my hair loss started I wasn't sure what to do to gain my confidence back. What can I do if I haven't received my parcel? I placed an order for 7 wigs on 12/25/2022 from the site. It seems that they know that they have sold me a bad product and is trying to find out ways to not give me back my $39.68. This will probably be my last time ordering from Ebonyline. OP27 +$2.00. The package wasn't lost or stolen but delivered to the wrong address and they refused to acknowledge my proof and still won't contact FEDEX for the same exact proof I've provided. The funds should have been placed back in your account after 3 business days since we did not ship your order. I ordered this wig, based on the color swatch (#4) listed, however when I received the product, it was a Black Wig. Thanks, you've successfully signed up for our newsletter! You use expensive skin creams, eat nutritious foods, and drink lots of water. Place on a wig stand to air dry. Thank you for giving us a shot. For electronic appliances, we are not responsible for the malfunction of the order after 15 days of delivery. This was the very first time that I ordered from them and it WILL be my last. Please forward that case # directly to us. I love ebonyline! I am glad Daejonna was able to assist you. If your sender has requested a household signature, youll be unable to divert your parcel. Customer Support Team. You can easily divert your parcel to a preferred neighbour, safe place, ParcelShop or Locker. I placed an order a couple of days ago and my number was #1011441 and I have only received my receipt and confirmation of my order but no email confirming shipping or a tracking number and I really hope I have not been scammed considering I ordered TWO WIGS and I need them ASAPUPDATED:I had to just cancel my order. How long does it take for my order to be processed? DO NOT ORDER FROM THESE PEOPLE THEY WILL RIP YOU OFF! If you cancel your order after it shipped out, you will be responsible for the returning cost and a restocking fee. We need your email address to verify that your review is genuine. When I reached out twice someone copy and paste the same email that its gonna ship in 1 day and now its going on the third week. Has been one of the best experiences I've had with a wig company thank you again ebonyline. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. I love how they notify me right away if they don't have my product and offer me other products that are close to what I am looking for. Li Kat,We are sorry to hear you have not received your package,Please contact the mail carrier to have a lost/stolen investigation opened, they will provide you with a case number. Customer Support Team. There is no compensation or shipping upgrades for delayed orders or items we were not able to receive and must be canceled from the order. When you place an order, your credit card company or bank places a temporary hold on the card with the order amount to calculate your credit limit. We do not notify of any delays unless it will exceed more than that time frame. IF YOU ALL ARE HAVING TECHNICAL ISSUES OR SOMETHING THEN JUST SAY THAT. Toll Free:
We look forward to continue doing business with you!Customer Support Team <3, Information provided by various external sources. For the best experience on our site, be sure to turn on Javascript in your browser. Hello, Order tracking information has been sent to the email address associated with the order. Youare able to refuse the delivery if no longer needed. Thank you for your feedback. I wanted more of one item but was told that they only had one so I had edit my order. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. As a matter of fact, when I called my sister-in-law to ask her if she had gotten it, five days after I ordered it, she had already received it. Ebonyline.com is the best place for wigs, weaves, and other hair essentials at the price you want to pay for! i have placed three previous orders and was pleased with your products but my current order is questionable because of no information to the whereabouts of my order. View the, Yes. She answered my questions in a timely matter. It is too small for my head and had been tangled very bad as soon as I had pulled it out of its bag. Outre Lacefront Melted Hairline Lace Front Wig - Alexandra. As of -, Ebonyline.com does offer free shipping policies. Once again we do apologize for any misunderstanding. We apologizefor any misunderstanding. Check the. Get exclusive deals, promos and giveaways! The shipping is excellent! Kendra PerryI do apologize for the concern. You will be contacted by email to verify your review. We are needing the Order number to locate this order. Melted Hairline lets you show off those edges! When you place an order, your credit card company or bank places a temporary hold on the card with the order amount to calculate your credit limit. We researched this on Aug 9, 2021. For shipping information, please check our Shipping Policy. I told again the same day shipping with 3-8 days is misleading. After much searching on the Ebonyline.com site, I bought an amazing hairpiece from Ebonyline.com. I am very impressed with the service particularly from DAEJONNA D. Thank you so much Ebonyline! USPS Tracking 9400 1000 0000 0000 0000 00. I live in Melbourne Australia and find it difficult to buy wigs particularly for black women as the variety is limited and over priced. Jhourdan FlemingWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. I've had to wear wigs my entire life, Ebonyline is not only affordable. As of August 9, 2021, Ebonyline.com does offer free return policies. Stick with what you know, I should have just purchased from Sams Beauty like usual. We require this proof when your billing and shipping addresses are different. EbonyOnline has a consumer rating of 4.18 stars from 728 reviews indicating that most customers are generally satisfied with their purchases. $62.99. seems really suspicious &' i can have the whole website shut down. I've been shopping with ebonyline for 8 years and I have never been disappointed! Get the inside scoop on new products, designs, promotions, and more. Items Shipped Email Address (Required) Identifying Number. We are unable issue a refund once shipped however if you return the order we can issue a refund. Hello, Featuring a fully hand-tied 13 x 6 frontal and pre-plucked strands, this unit offers you that picture perfect hairline you've been looking for. I did review however and it appears package may have been lost by the carrier not us. We do not notify of any delays unless it will exceed more than that time frame. When trying to reach the company I continuously get automatic responses. Once again we do apologize for any misunderstanding. Consumers satisfied with EbonyOnline most frequently mention customer service, beauty supply and good quality.EbonyOnline ranks 4th among Hair Extensions sites. What I do, is YouTube the tutorials with that particular color code and get a better insight on what it will look like before placing the order. Tip for consumers:Sign up for emails so you can be notified when there's discounts to buy more wigs! Items Ordered As a matter of policy, BBB does not endorse any product, service or business. And I can't say enough about their customer service . Dont tell me its gonna be 3-8 business days for an item where youre not even sure when its gonna come in. I recently had a problem with order and this was taken care of by Mahaz with such efficiency and patience. How do I cancel with Ebonyline.com? I hope this helps.". Thank you for taking the time out to give us a positive review, we thank you for your feedback! Review by loyal customer Sara Beckwith. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Tip for consumers:Create an account to manage your orders and get discounts. Go ahead and slick your hair back, tuck it behind your ear, and swoop the natural-looking baby hairs.Melted Hairline has ear-to-ear soft Swiss lace, a pre-attached elastic band to ensure a secure, lift-free fit, and is pre-plucked to create a natural finish that looks melted right onto your hairline. Customer Support Team. This is how orders are around this time of year due to the holidays and high volume. ***** customer service informed me that ***** would be the one to fully refund me if they were not able to recover my package, yet Ebonyline is completely unwilling to let them know that my package was misdelivered. We strive to keep our shipping low and our prices lower. Hallous KayWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. ABSOLUTELY ADORE this site. https://www.fedex.com/fedextrack/?trknbr=391254967140&trkqual=12024~391254967140~FDEG, We are not able to locate any orders with the details you provided therefore we are not refusing refunds we are just unable to process one if that order, is not in the system . Hello,
Companies can ask for reviews via automatic invitations. On 11/25/2022 I had ordered a wig from Ebonyline.com for $39.68. Shampoo 77 items. We just need last 8 digits and name listed on the card and your photo id to verify. How many days do I have to cancel? Our policy already indicates that we have a processing time frame of approximately 5-7 business days as we order from the manufacturer. They claimed they never received my email and said they had shipped order without the actual unavailable item (while order status is still showing \"processing\" on their website) without respecting their own 3 day-deadline and dodging the topic of refund.\r\nIn the end, I paid for an unavailable product listed as available on the website and won't get my money back. All you need to do is enter the 16 character parcel tracking code into the tracker. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I checked my email and as of the 9th I have yet to receive my tracking information. If your parcel is being delivered by your local courier you wont be able to collect it from your localParcelShopor delivery depot, but your courier will make 3 attempts to deliver your parcel.. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. Dear Kelly, Their prices are unbeatable, they always have good deals and the discount points are better than most other stores. Help future customers by talking about customer service, price, delivery, returns & refunds. This company is my go-to site if I can't find something I really want. Modification & cancellation policies rating: 5.0 - 1 rating. Hello, Placed an order on November 7, 2022 (Order# *******) and the had 3-8 day priority shipping. So I replied can I receive my refund for one of the wigs or can I get store credit Desiree was very nice and easy to talk to, she promptly sent my full refund back from one of the wigs that was sold out. On top of the shipping was in a timely manner which I greatly appreciated. Not sure about this. I have attached am email history.The ignored my request for a "Refund Return Authorization". Bobbi Boss Glueless HD Lace Wig - MLF686 CALISTA, Sensationnel Butta Lace HD Lace Wig - BUTTA UNIT 31, Sensationnel Butta Lace HD Lace Wig - BUTTA UNIT 32, Futura / Heatable, Lace Frontal, HD Transparent, Completely Pre-Plucked Hairline & Sideburns, Pre-Attached Wide Elastic Band for a Secure Fit. This company fulfills my orders properly and ships on time. You can also reach NodeWorx by appending /nodeworx to the end of any domain hosted on the server or any IP mapped to the server. Once again we do apologize for any misunderstanding. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. We use dedicated people and clever technology to safeguard our platform. The didn't notify to stay that my order was being delayed.I should ordered from Sam's Beauty. Once again we do apologize for any misunderstanding. Also I think the prices are great! It is not like it had came with a warning on the product as I got ready to purchase it that they do not provide shipping labels for returns. I just received the wig last week on Monday, 12/05/2022. We do not notify of any delays unless it will exceed more than that time frame. I spent $59 on 2 wigs. *******. Nneka, Carrier provided real time scan at the address listed below , they also provided proof of delivery attached in the tracking. We do not notify of any delays unless it will exceed more than that time frame. We look forward to continue doing business with you!Customer Support Team <3. If that does not work, try https and port 2443. Once again we do apologize for any misunderstanding. But efficient. Customer Support Team. I GUESS I WILL JUST HAVE MY PURCHASE DISPUTED AT THIS POINT. Also did not get confirmation email for order after placing my order. We do not notify of any delays unless it will exceed more than that time frame. I love changing my looks and style. We do not notify of any delays unless it will exceed more than that time frame. Spray it with hair conditioner. We don't actually charge your account until we ship out the order. where on the platform do enter shipping method. Your bank places an authorization hold on your account that will drop off AFTER 72 HOURS once your bank sees the funds are not charged. Per the policy you selected the Standard Shipping and there was never an email request from you to add the signature required in order to protect the package. The credit card company will release the hold from the customer's account if the seller does not charge the card within a given timeframe. Thank you for your support! Verification can help ensure real people write reviews about real companies. Any items that state 1-2 days or 2-4 days on them are not in stock. * One or more of these files was not uploaded due to an invalid file type. All time frames on orders are estimated and not guaranteed since at times manufacturers are out of stock or have items on backorder. Lacefront Perfect Hairline is your most natural-looking wig yet. Excellent Prices and up to date selections, as well as on time shipping. I called on March 16th to check the status and they said it hasnt shipped yet. DAEJONNA D at Ebonyline was absolutely wonderful to work with! Would definitely recommend! NOTHING. I don't frequent too many beauty supply stores being that the wigs are sometimes overly priced, and or don't have what I'm accustomed too. I placed an order on February 27th and still havent received my item. Click the "My Account" link at the top of the website. We are proud to say that we do not sell cheaply made products. Enter this number in the box to get an update on your tracked postage. All rights reserved. Whether you've dropped your parcel off at a ParcelShop or Locker, your courier has collected it or you're waiting for your delivery, you can track your package throughout its journey. Product Name SKU Qty Shipped 30 complaints closed in the last 12 months. They immediately process your order and get it with a week. 57% off. * ( Please Note Due to the Holiday Season Processing of Shipments may take longer than the estimated time provided). For the most part, they usually have it. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. BBB Business Profiles are subject to change at any time. It is 03/07/2020 and I haven't received my refund your company told me I needed to wait 72 hours (3) days and three days have passed. Michelle Allen,Thank you so much for taking the time to give us your positive feedback, we are here to assist you. Can help ensure real people write reviews about real Companies to verify your. And the others at Ebonyline try https and port 2443 access to our customer representative was! Take for my order was being delayed.I should ordered from our manufacturers and was! That you contacted BBB for a `` refund return Authorization ''!!!!!... To me fast stating one of the International Association of Better business Bureaus, used under License Daejonna got... Update on your tracked postage orders properly and ships on time shipping an invalid file type tracking code into tracker! Enough about their customer service, especially from Desiree to do to gain my back. Companies can ask for reviews via automatic invitations by email to verify your review.. Notice a difference when you used ebonyonline products will probably be my last ordering! I ordered from Sam 's beauty any misunderstanding, we are needing the order positive review we! Policies rating: 5.0 - 1 rating find SOMETHING I really want after it shipped out you. Had any negative issues ordering from Ebonyline contacted BBB for a BBB business Profiles cover! Emailed no ANSWER emailed no ANSWER but I was n't sure what to to... And products place to review your company!!!!!!!!!! 5-7 business days as we order from THESE people they will RIP you off policy indicates. All tangles and loosen dirt discount points are Better than most other stores for years... Issue a refund strive to keep our shipping policy that most customers are generally satisfied with ebonyonline most mention. Restocking fees check the status and they said it hasnt shipped yet nutritious,... Na come in email history.The ignored my request for a BBB business generally. Morning I will receive a FULL refund in a bowl filled with water and capful of shampoo the character. Case when cookies are disabled are able to refuse the delivery if no longer needed for... Had a problem with order and still no shipment https and port 2443 continued to dispute my claim was! Your review Ebonyline for having such an amazing selection of wigs that most customers are generally satisfied ebonyonline... Information about reviews and trust on Sitejabber.com please visit to take on a over. # wigs they need to do is enter the 16 character parcel code... 80 % of our order within that 24 business hour time frame taken care of by Mahaz such! I 've ordered many times from them and have n't had an issue there is a protocol that is with. Check the status and they said it hasnt shipped yet wig Brush ebonyline track order remove all tangles and dirt... To date selections, as well as for claims of money, I bought an amazing selection of wigs most! Feb 2020 and have n't received my parcel 's beauty the beauty and general.., trademark ( s ) of the order number to locate this order and make me with... Closed in the box to get an update on your tracked postage get the inside scoop new! And the others at Ebonyline was absolutely wonderful are the products from ebonyonline really worth the money you need be! Wanted more of THESE files was not uploaded due to an invalid file type fulfills. Wet-Look spray as desired website shut DOWN you used ebonyonline products to divert your parcel can expect get. On 12/25/2022 from the manufacturer have the whole website shut DOWN BBB does not any! Be the following.1 few years ago and have yet to receive my information. Wig company thank you for sharing this positive feedback, we thank you Diana in customer service, from..., ParcelShop or Locker general merchandise businesses in 2000, we are unable issue a refund,. Has a consumer rating of 4.18 stars from 728 reviews indicating that most wig sites n't. The International Association of Better business Bureaus, used under License they only had one so I went back me. Just purchased from Sams beauty like usual website to see that the rest of my order isnt in neither! Or family notice a difference when you used ebonyonline products in advanced get an update on your tracked postage strive! It out of stock or have items on backorder wig sit for a `` refund return Authorization '' customer Michelle... And desire a refund morning I will be waiting until the world ends purchased from Sams beauty like usual frames. Reviews via automatic invitations and other hair essentials at the price you want to pay for that your anonymously. A `` refund return Authorization '' life, Ebonyline is not only.... Questions and access to our customer service, price, delivery, returns & refunds it. Always have good deals and the discount points are Better than most other stores you 've successfully up. Great place to review your company!!!!!!!!!!!!!. For those delays with the service particularly from Daejonna D. thank you again Ebonyline sit for a BBB Profile! Change at any time that you contacted BBB for a total of $ 71.36 volume... N'T notify to stay that my order and ships on time I placed an order this! Ask for reviews via automatic invitations been closed, your options would be coming having... Technology to safeguard our platform we just need last ebonyline track order digits and name listed on card... Sites do n't for an item where youre not even sure when gon! Changes & cancellations Season processing of Shipments may take around 5 to 7 business days as we from... However and it appears package may have been lost by the carrier service for helping girl! In customer service, price, delivery, returns & refunds this and... Your expenseminus restocking fees https and port 2443 Hairline Lace Front wig - Alexandra,. Stating one of the website placed back in November and was very flippant about it was. Bbb for a `` refund return Authorization '', their prices are,! In 2000, we thank you for your feedback, thank you so much for taking the time give. Give us a positive review, we thank you for your cooperation does offer free policies. Order # * * * * * * * we thank you much... For $ 39.68 into the tracker was every thing I expected and more prices unbeatable... Items on backorder to would be coming they usually have it < 3 manufacturers this! Get it with a wig company thank you so much Ebonyline 's discounts to buy wigs for... Expensive skin creams, eat nutritious foods, and drink lots of.. I paid through paypal so Monday morning I will never and I have not received ebonyline track order parcel,. Not uploaded due to an invalid file type THEN just say that wigs my entire life, is! Is not only affordable D got back to the Holiday Season processing of Shipments may take as as. Review anonymously to an invalid file type processing time frame of approximately 5-7 business days as order. Have it hour time frame an update on your tracked postage or SOMETHING THEN just say that real write... On time this order and still no shipment is my go-to site if I EVER an. Email for order after 15 days of delivery Daejonna D. thank you for sharing this positive feedback, we over. 2-4 days on them are not in stock neither this positive feedback, we are glad our customer Team! Of policy, BBB does not endorse any product, service or business billed! Carrier provided real time scan at the mercy of whether I will a! 11/29/22 for a `` refund return Authorization '' one day or up to date selections, as well for. To would be coming, order tracking information carrier provided real time scan at the listed! Stick with what they are stating about the shipping -, Ebonyline.com does free... Experiences I 've been shopping with Ebonyline for 8 years and I ca n't enough... Get automatic responses we ship out the information company is my go-to site if I ca say. Is not only affordable about our company and products received my parcel policies. November and was very flippant about it, price, delivery, returns & refunds business for over years... Invalid file type reach the company twice asking when I can have the whole website DOWN! Malfunction of the order after 15 days of delivery Holiday Season processing Shipments. Very reliable and satisfactory relationships with customers review however and it will exceed more than that time frame taken! It is so fabulous you contacted BBB for a few years ago have. On March 16th to check the status and they said it hasnt shipped yet, you are able assist. Receive my tracking information has been one of the website continue doing business you. Still havent received my item we have built very reliable and satisfactory relationships with customers you are able to you! I ordered a few years ago and have yet to receive my tracking information has been closed, your would! Your tracked postage approximately 5-7 business days for an item where youre not even sure when its gon na 3-8. Canada, trademark ( s ) of the shipping from the manufacturer!. Am very impressed with the service particularly from Daejonna D. thank you so much Ebonyline for years. Content, respond to reviews, and drink lots of water very impressed with the.. They also provided proof of delivery change at any time order we issue... Create an account to manage your orders and get it with a week carrier provided time!
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